ROZZAQCLOUD Premium Hosting Solutions
Frequently Asked Questions
General Questions
Q: What services does ROZZAQCLOUD offer?
A: ROZZAQCLOUD provides premium hosting solutions including Shared Hosting, WordPress Hosting, and domain registration for Indonesian gTLDs and .com domains. All hosting includes cPanel, Softaculous Installer, and Website Builder features.
Q: How can I contact ROZZAQCLOUD support?
A: You can reach our support team via email at administrator@rozzaqcloud.com or through WhatsApp Business at +62 896-0336-3136.
Hosting Services
Q: What control panel does ROZZAQCLOUD use?
A: We use cPanel for managing your hosting services, which includes file management, database control, email setup, and more.
Q: Do you provide auto-installer for applications?
A: Yes, we include Softaculous Installer in cPanel, allowing you to install popular applications like WordPress, Joomla, Drupal, and many others with just one click.
Q: What is the difference between Shared Hosting and WordPress Hosting?
A: Our Shared Hosting is suitable for all types of websites, while WordPress Hosting is specifically optimized for WordPress with pre-installed WordPress, automatic updates, and extra performance tuning.
Q: How do I access my client area?
A: You can access your client area directly at rozzaqcloud.com/clientarea to manage your services, invoices, and account settings.
Website Builder
Q: What is the Website Builder feature?
A: The Website Builder included in cPanel allows you to create a professional website without coding. It offers drag-and-drop functionality and ready-to-use templates.
Q: Is the Website Builder free with hosting plans?
A: Yes, all hosting plans come with the Website Builder at no extra cost.
Why Choose ROZZAQCLOUD?
- 99.9% Uptime Guarantee – Your website stays online and reliable.
- Lightning Fast Servers – SSD storage and optimized network for speed.
- Free SSL Certificate – Secure your website with HTTPS included in every plan.
- One-Click Apps – Install WordPress, Joomla, and more via Softaculous.
- 24/7 Support – Friendly local support via email & WhatsApp, always ready to help.
- Affordable Pricing – Hosting mulai dari Rp30.000/bulan, cocok untuk personal maupun bisnis.
Payment & Billing
Q: What payment methods do you accept?
A: We accept payments through Midtrans payment gateway, supporting bank transfers, e-wallets, virtual accounts, and retail outlet payments across Indonesia.
Q: How do I renew my hosting or domain?
A: You can renew your services via the client area at rozzaqcloud.com/clientarea. Renewal reminders will also be sent to your registered email.
Q: Do you offer a money-back guarantee?
A: Yes, we offer a 3-day money-back guarantee on hosting services. Please note that domain registrations are non-refundable as per registry policies.
